Frequently Asked Questions
Do I need a driver's license to drive an electric scooter?
Regulations vary by country and city. In most European cities, electric scooters with speeds up to 25 km/h do not require a driving license, but local traffic laws and age limits must be respected. Our team will clarify the rules for your region during the purchase process.
Do the scooters come unlocked?
As trotinetes são entregues deslimitadas ou com opção de deslimitação rápida, conforme o modelo.
De acordo com o Código da Estrada, Artigo 112.º, n.º 5, não existe em Portugal obrigatoriedade de limitação de potência ou velocidade para trotinetes elétricas.
Assim, podes usufruir do desempenho total da tua trotinete elétrica , de forma responsável e segura.
How long does shipping take?
Shipping to Europe takes, on average, between 3 and 7 business days, depending on the destination country. We work to ensure your order is processed and delivered as quickly as possible.
Do they offer a warranty?
Yes, we offer a warranty on our products. All items have a 1-year warranty, which covers manufacturing defects and ensures you can buy with confidence and peace of mind. Our commitment is to offer quality and reliability in every purchase.
Do I have to pay for shipping and customs fees?
No, you don't need to pay for shipping or customs fees. We offer free shipping on all orders, so the price you see is the final price, with no hidden costs.
Can I ride a scooter in the rain?
The scooters are splash-resistant, but they are not suitable for use in heavy rain or submersion.
Is there any buyer protection available?
Yes. When you pay through PayPal, you benefit from Purchase Protection for Buyers. If any problem occurs—such as not receiving the item or the product being different from the description—PayPal guarantees a full refund of the transaction. This protection ensures your security as a customer and reinforces trust in our store.
